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Уборка и меры безопасности Covid-19, Отель Cala d’Or Playa

Combined Shape

Выбирайте оптимальный тариф со скидкой и бронируйте апартаменты. Эта эксклюзивная возможность есть только на нашем официальном сайте.

Меры по охране здоровья, гигиене и очистке

The well-being and health of our guests and employees is a priority for us. For this reason, we are closely complying with the guidelines by the World Health Organization and the relevant authorities on the evolution of coronavirus (COVID-19) around the world.

You can always contact us through email. Should you have any questions regarding your existing bookings or want to make your bookings more flexible, please contact us at info@caladorplaya.com.

Book on our official website and travel in complete safety for you and your companions.

All of our rates include Travel Assistance insurance.

Our Semi-Flexible rate also includes Cancellation Insurance, inviting you to book with full peace of mind. And we include all of this, absolutely FREE!

TRAVEL ASSISTANCE INSURANCE is applicable to all customers who book on the hotel's official website and has the following coverages valid at check-in and ending at check-out. The Travel Assistance insurance covers:

● Medical and health care, up to 30.000€
● Dental expenses, up to 250€
● Repatriation or transportation of injured or ill parties
● Repatriation or transportation of other Insured parties
● Travel for a relative or companion in case of hospitalization
● Accommodation expenses for a relative or companion who must travel in case hospitalization, up to 500€ (50 x 10 days)
● Accommodation expenses for a relative or companion who does not need to travel, in case of hospitalization, up to 1.500€ (150 x 10 days)
● Convalescence in hotel, up to 1.500€ (150€ x 10 days)
● Repatriation or transportation of a deceased Insured party
● Early return due to the death of a relative
● Early return due to hospitalization of a relative
● Early return due to serious incident in the Insured Party´s home
● Loss of services contracted and not enjoyed because of hospitalization
● Professional driver
● Telephone Medical Consultation Service
● Refund of holidays not enjoyed, up 3.000€

Read the travel assistance insurance terms and conditions ‎here.
FAQs Covid: about travel assistance insurance check ‎here.

The insurance covers the holder of the reservation and the companions, so that the insurance company can identify them, it is necessary to identify each one of them by filling in the data after checking in at the following link ‎here.


CANCELLATION INSURANCE.
Prepaid bookings with Semi-Flexible rate are associated with a Cancellation Insurance when the reservation is made on our official website and covers cancellation costs of your stay in more than twenty cases.
Our cancellation insurance covers up to €10.000 per person in travel cancellation fees and cancellation fees due to a positive COVID-19 test.

The refund of the hotel reservation prepaid amount, in case of justified cancellation, will be made through the ARAG insurer and some of the causes are:


• Due to the death, hospitalization of at least one night, serious illness or bodily accident.
• Serious damage caused by fire, explosion, theft or by force of nature, at the Insured’s main or secondary residence, or at his/her professional premises if he/she is an independent professional or runs a company and his/ her presence is necessary.
• Taking a new job in a company different from where the Insured worked previously, with an employment contract of more than six months, provided that the job commences after the registration of the trip, and therefore, after the insurance was taken out.
• Call for surgical intervention for the Insured, as well as medical tests before such intervention. (Including organ transplants as recipient or donor).
• Call for medical testing of the Insured or of a first- or second degree relative, urgently conducted by the public health service, provided that these are justified by the severity of the case.
• Police custody of the Insured after having taken out the insurance policy, coinciding with the travel dates.
• Serious complications during pregnancy that, due to medical advice, involve bed rest or require the hospitalization of the Insured, his/her spouse, or de facto partner or longterm live-in partner, provided that such complications occurred after the insurance policy was taken out and they seriously endanger the continuity or necessary development of the pregnancy.
• Premature birth by the Insured.
• Medical quarantine because of an accidental event.
• Signing of official documents on the dates of travel, exclusively before Public Administrations.
• Sworn declaration of the suspension of payments of a company, which prevents the INSURED from carry
• Cancellation by the person accompanying the Insured on the trip, who is duly registered on the same trip and insured by the same policy, provided that the reason for cancellation is one of the causes previously listed and, as a result thereof, the Insured has to travel alone.
• Cancellation by a relative of the Insured who is accompanying the Insured on the trip, who is duly registered on the same trip and insured by the same policy, provided that the reason for cancellation is one of the causes previously listed.


Read the cancellation insurance terms and conditions ‎here.
FAQs Covid: about cancellation insurance check ‎here.
FAQs: if you still have any doubts here you can find additional information ‎here.

The insurance covers the holder of the reservation and the companions, so that the insurance company can identify them it is necessary, after making your semi-flexible reservation, to identify each one of them by filling in the data in the following link ‎here.

The hotel is not responsible for possible conflicts between the client and the insurance company.

If you need assistance during your trip, contact the insurer by calling +34 91 566 15 88, an agent will assist you
Здоровье и безопасность кликните сюда