For any questions


Why should I book my room directly with Aparthotel Cala d’Or Playa?

When booking directly with us you are dealing directly with the aparthotel and our staff will do our utmost to make your stay a most enjoyable and memorable experience.

• We do not charge any booking fees.
• We send an automated email confirmation direct from Aparthotel Cala d’Or Playa.
• We offer guests who book direct priority consideration for room requests.
• We offer guests who book direct priority consideration for room upgrades.
• We offer special deals not published on the others internet websites as free wifi, additional 5% discount, promotional codes, etc.
• You are able to tailor your stay. For a special occasion we provide those little extras that can make your stay special such as champagne or wine, a package of food for arrival, etc.

Exceptional value for money, service and benefits await you by booking direct.


CANCELLATIONS, PREPAYMENT & DEPOSITS

FREE CANCELLATION
- If cancelled or modified up to 7 days before date of arrival, no fee will be charged.
- If cancelled or modified later or in case of no-show, 100 percent of the first night will be charged.

PARTIALLUY REFUNDABLE
- If cancel or modify the booking more than 7 days before arrival, you'll be charged just 30% of the total amount.
- If cancel of modify in the 7 days before arrival you'll be charged the total price. You'll be charged 30% anytime after booking and 70% in the 7 days before arrival.

ARRIVAL AND DEPARTURE TIME
- Check-in: will be made from 14:00 hours (may be later, as it depends on the availability of apartments on the day and time of arrival).
- Check-out or departure time: the apartments must be empty by 11:00 am.
- Late Departure: must be pre-booked at the Reception one day before the day of departure. Cannot be guaranteed further in advance, because it depends on the availability of apartments on the day of departure. There will be an extra charge.


OTHER SERVICES

- The apartments are provided with sheets, towels, blankets and pillows.
- Daily cleaning services will be carried out, changes of towels and sheets as needed.
- Swimming pool towels: The Reception provides pool towels for 15.00 € as a deposit and for your entire stay, maximum one towel per client hosted. If you want to change the towel for a clean one, return yours and request a new one, the cost will be 2.00 € per towel. In no case will the deposit be returned without the delivery of the towel.
- Safe deposit boxes:
Standard Apartment: Extra charge of 3€ per day and deposit of 5€.
Superior Apartment: No extra charge.
- Cradles (Baby cot): available on request with no extra charge.
- High chairs: available on request with extra charge, contact Reception.
- Iron: available on request with no extra charge, contact Reception.


FOOD SERVICE

- At Apartments Cala d´Or Playa, our Restaurant offers breakfast and half board (breakfast and dinner) for customers who request it.
Breakfast from 08:30 to 10:30 hrs
Dinner from 19:00 to 21:00 hrs
- We do NOT have ALL INCLUSIVE service or FULL BOARD.
- Snack bar open from 11:00 hrs.
- If you arrival in the evening, we can leave in the apartment a package of food that you can ask during the booking process.


LAUNDRY

- We have an exclusive self-service laundry space for our clients.


PARKING

- The complex has a parking area (limited spaces), which can be used by customers during their stay in the Aparthotel. It is not possible to reserve a place and the service is FREE.
- The establishment is not responsible, in any case, for the protection or safety of vehicles left in the parking area, or what is left inside the vehicle. The use of the parking area is the sole responsibility of the customer.


INTERNET (WIFI)

-The WIFI is available throughout the complex, apartments and common areas.
- In the common areas the WIFI is free of charge.
- The WIFI in the apartments has an extra charge, except for the clients when booking at our website, no extra charge.


PETS

- Pets are NOT allowed.


BEACHES & DOWN TOWN

The beaches Cala Esmeralda and Cala Gran are only 3 or 4 minutes walk from the Aparthotel Cala d’Or Playa, 15 min to Cala Ferrera and Cala Petita, 10 min to Down Town Cala d’Or.

CUSTOMER ZONE

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